Customer Care Agent

Work Type: Full Time

🇬🇧 £23k per year on a full time, permanent contract
🌎  Edinburgh office or fully remote working from anywhere in the UK!
🏖  33 Days Paid Leave
✨  Working with globally recognisable brands in US Entertainment
💻  High end, fast computer
💡  All the latest software and productivity tools you’ll need

For this role, we have different types of working patterns available:

UK based candidates will work 1:00pm - 9:30pm GMT on either of the following shift patterns:
-  Sunday to Thursday
-  Friday - Tuesday


Founded in 2008, we are an international team with our home office based in Edinburgh, that works with incredible clients all over the world, particularly in the US TV industry.

Whether it’s developing our own products, producing engaging social content en masse, or designing and delivering services to help our clients work more efficiently, our work is varied, exciting and at the very forefront of the latest technology and trends.

Currently, we are a growing team of 175+ people, but still looking for new colleagues who make an impact and believe in the same ideas and values as we do.

If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!



What can you expect?

  • Reviewing customer care queries for a US-based media brand’s social accounts, including Facebook, Instagram, Twitter, TikTok and more  
  • Responding to queries and providing technical support to users of a subscription-based service in a timely manner 
  • Monitoring and replying to app store reviews for a high-traffic app   
  • Referring existing technical issues, taking steps to replicate user issues, and logging new technical problems as required 
  • Fully immersing yourself in all aspects of the client, e.g. announcements, social presence, fan culture  


What's important to us: 

  • High level of attention to detail
  • Experience using various social media platforms
  • Excellent understanding of grammar, punctuation and written English in general
  • Resilience when faced with negativity online
  • Experience with content management systems
  • Strong work-ethic and self-motivation
  • Ability to work well within a team and balance a shared task load
  • A friendly and enthusiastic demeanour
  • A love of TV shows

As long as you possess smarts, attention to detail and enthusiasm, please still apply.


Modern Tech Stack 

We use the latest tools, hardware and methodologies across our teams.  We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.

Agility & Openness for Ideas 

We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here! 

Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.

Outstanding People 

We believe that great teams are built by a mixture of personality and skills, we’re an international team with more than 175 people onboard and we’re looking for people with a passion for what they do - just be yourself!


We’re a remote-first company and support 100% remote working for this role. We are looking for people who can work 1:00pm – 9:30pm GMT for the following shift patterns: 

  • Friday - Tuesday
  • Sunday – Thursday  

Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.


£23,000 per year, depending on experience and skills.


Permanent / Full time. Either in our Edinburgh office or remote remote working from the UK.



First, you will receive questions to self-record a video response. 

We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Nicola, our Head of Content Services, and Bekah, our Content Services Manager, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions.   

And that’s it! 

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